Customer Forecast Analyst

Our Customer Forecast Analyst (CFA) plays a crucial role in the experience of Malteurop Malting Company customer’s both internal and external. The CFA will work closely with all levels of Malteurop Malting Company organization including Account Receivable, Outside Sales, and Supply Chain department’s very closely.  You will be accountable for all outstanding balances across Malteurops customer base while tracking financial activities, forecasting future orders and order values, taking ownership within the contract management of all customers while also maintaining our customer account information.  Communicating all changes and trends on a daily basis while creating reporting measurements and needs will be an expectation within the CFA role as well.  Frequency reporting needs to our customers, Sales team and Customer Success group is a high demand.

The CFA will work cohesively with other members of the Customer Success team providing a culture of supportive team work and open communication. Relationship building and trust while possessing a customer centric mind state for our future business needs will ensure the CFA is successful within their role.  The CFA will need to be able to challenge the current processes and identify gaps for improvement areas while providing resolutions to findings.

 Essential Duties and Responsibilities:

  • Monitor customer orders, returns and credits
  • Contact customers via phone and email regarding financial status
  • Handle customer escalations while communicating resolutions
  • Monitor/create various financial reports to track payments and balances with trends
  • Communicate financial escalations to sales team and Customer Success department
  • Ensure timely resolution of customer complaints and capture associated costs
  • Maintain customer accounts and update requirements as needed
  • Participate in customer onboarding process and master data setup
  • Monitor, investigate and provide solutions to customer/company
  • Perform various analyses, including thorough review of customer financial status’s and prepare reports for management
  • Manages customer contracts and ensures company is meeting the minimum requirements
  • Analyzes customer contract status and open balances reports
  • Salesforce and SAP support with project management to better assist the sales and customer success team members
  • Review orders and contracts for forecasting management of customers

 Qualifications required:

  • High School Diploma
  • 3-5 years of experience in a financial account management planning role
  • Experience using SAP
  • Experience using Salesforce. Ability to adapt in a fast-paced environment and a rapidly growing and evolving industry
  • Develop and utilize deep understanding of customer knowledge while building a strong rapport with customer base
  • Create positive lasting experience for all customers to set Malteurop apart from our competitors
  • Understanding of forecast and sales planning cycles
  • Strong Attention to Detail
  • Strong analytical skills
  • Excellent negotiation skills and ability to collaborate across teams
  • Computer proficiency in Microsoft Excel, Power Point and Word
  • Must possess effective and efficient communication skills

Malteurop Group is an international leader in the malt producing industry. Our success began in the 1960 with our first malting plant in France. Today, our growth has allowed us to expand into 14 countries worldwide. We are present in all of the major malt sectors, including malt for brewers and distillers, as well as malt-based ingredients for the agribusiness industry.As an integral part of the Malteurop Group, Malteurop North America, headquartered in Milwaukee, Wisconsin, has malting facilities located in Milwaukee, Great Falls, Montana, Winona, Minnesota and Winnipeg, Manitoba, Canada. Our rich history provides employees with a culture of teamwork and stability, focused on our values of trust, mutual respect, spirit of initiative and sharing of experience. We are innovative in our malt product line with the recent launch of Craft Master Malt, providing our craft brewing customers unparalleled malt quality and flavor.

Malteurop North America offers an excellent benefit package, including health, dental and vision insurance, prescription drug coverage, life insurance, education reimbursement, fitness reimbursement, pet insurance and 401(k) with company match.Malteurop North America is an Equal Opportunity Employer.